Overview: As a Customer Support Specialist for wearable IoMT devices, you will provide essential support and guidance to customers using advanced medical wearable technology. This role demands excellent communication skills, a deep understanding of product functionality, and the ability to troubleshoot effectively. Operating remotely on a part-time basis, you will be a key point of contact for customer inquiries, ensuring high satisfaction and continued use of the devices.
Responsibilities:
- Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses to questions about product features, usage, and troubleshooting.
- Maintain a detailed understanding of each product’s specifications, usage guidelines, and potential issues to provide expert advice and support.
- Document all customer interactions in the CRM system, ensuring all information is accurate and up-to-date for follow-up actions.
- Collaborate with the product development team to relay customer feedback and contribute to the improvement of future product designs and updates.
- Develop and update FAQs and other customer support materials to enhance user understanding and self-service capabilities on the company website and user manuals.
Required Skills:
- Proven experience in customer service, particularly in tech or healthcare industries, with a strong emphasis on providing support for technical or specialized products.
- Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Proficiency in using CRM software and other customer service platforms.
- Strong problem-solving skills and the ability to handle stressful situations calmly and efficiently.
- Patience and empathy, with a customer-focused orientation that aims to deliver exceptional service.
Qualifications:
- Bachelor’s degree in Business Administration, Communication, or a related field.
- At least 2 years of experience in customer support or service roles, preferably supporting medical or tech devices.
- Training in medical devices or wearable technology is highly advantageous.
Work Mode:
- Remote and part-time position, offering flexibility to work various shifts depending on customer time zones.
- Requires a quiet, dedicated workspace and a reliable internet connection to handle customer interactions professionally.
Our Business Model and Values
Arbitrage Investment AG is an investment and holding company focused on innovative and long-term growth markets. Our portfolio spans a variety of sectors including fintech services, renewable energies, biotechnology, medical technology, and advanced artificial intelligence. We aim to consistently grow and innovate through risk-averse arbitrage strategies and diversified investment management.
Our subsidiaries are industry leaders, characterized by their economic efficiency and forward-thinking nature. Sustainable development and the long-term success of these companies are at the heart of our actions. We play an active role in managing, supporting, and advancing our investments to enhance their growth and, when necessary, support their expansion and internationalization.
In collaboration with the management and employees of our subsidiaries, we position ourselves as strategic partners and catalysts. We leverage our extensive experience and expertise to promote synergies and facilitate idea sharing and cooperation among our companies in areas such as research and development, HR management, and talent development.
Despite our close collaboration, it is important to us to maintain the autonomy of our subsidiaries. Their success is based on the competence and dedication of outstanding professionals. With our experienced consultancy, we stand by their side to help achieve common goals and explore new market opportunities.
This is what defines us: Arbitrage Investment AG – Innovative, sustainable, and forward-looking, committed to developing markets and technologies that will shape the world of tomorrow.
Kontakt
| Tarik Bolat |
| Team Leader Recruiting |
| Max-Planck-Str. 22, 50858 Köln |
| www.arbitrageinvestment.de tb@arbitrageinvestment.de |
| Telefon: +49 221 292473-10 Fax: +49 221 292473-11 |
| Börsenplatz: Hamburg, ISIN DE000A3E5A26 / WKN A3E5A2 |
| Registergericht: Amtsgericht Köln Registernummer: HRB 112260 Steuernummer: 64/211/04758 Umsatzsteuer: DE285620756 |
